FAQ

  • Q: Where do you ship?
    A: We currently ship within the continental United States. If you’re outside these areas, please contact us, and we’ll explore shipping options for you.

    Q: How long does shipping take?
    A: Shipping times vary based on the item and your location. In-stock pieces typically ship within 5 days, while made-to-order and custom pieces may take 4 weeks.

    Q: How much does shipping cost?
    A: Shipping costs depend on the size of the item and your location. The exact cost will be calculated at checkout.

    Q: Do you offer white glove delivery and assembly?
    A: Unfortunately, we do not currently offer white glove delivery or assembly. Most of our products require little to no assembly.

  • Q: What is your return policy?
    A: We accept returns within 30 days of delivery on eligible items. Returned items must be in new, unused condition with original packaging. Custom and made-to-order pieces are final sale.

    Q: How do I start a return?
    A: To initiate a return, please contact us at alloy@pseudonym-studio.com with your order details. We will provide instructions on how to return your item. Return shipping costs are the responsibility of the customer unless the item is defective or damaged.

    Q: Are there restocking fees?
    A: A restocking fee of 20% may apply to certain returned items. Custom and made-to-order pieces cannot be returned.

  • Q: What if my item arrives damaged?
    A: We take great care in packaging our furniture, but if your item arrives damaged, please contact us within 14 days of delivery. Send clear photos of the damage and packaging to alloy@pseudonym-studio.com, and we’ll work with you to resolve the issue.

    Q: Do you offer replacements or repairs?
    A: Depending on the situation, we may offer a replacement, repair, or refund. If your item is repairable, we’ll provide guidance or arrange for professional repair.

  • Q: Do you offer custom furniture?
    A: Yes! We specialize in custom furniture that fits your space and needs. Whether it's modifying an existing design or creating something entirely new, our team will work with you to bring your vision to life.

    Q: How do I place a custom order?
    A: Reach out to us at alloy@pseudonym-studio.com with your ideas, dimensions, and any inspiration. We’ll guide you through the design process, provide pricing, and discuss timelines.

    Q: How long do custom orders take?
    A: Custom furniture typically takes between 6 to 12 weeks, depending on design complexity and material availability. We’ll provide an estimated timeline before finalizing your order.

  • Q: Do you offer interior design consultations?
    A: Yes! Alloy was born out of an Architecture and Interior Design firm. Andrew or Jim from our design team at Pseudonym Studio can help you with design at any scale. They can even select the perfect pieces for your space. Whether you need guidance on furniture selection, layout, or finishes, we offer a variety of services to ensure your space feels cohesive and functional. Check out Pseudonym Studio at pseudonym-studio.com

    Q: How do I book a design consultation?
    A: You can book a consultation by emailing alloy@pseudonym-studio.com. We offer both virtual and in-person sessions to accommodate your needs.

    Q: Can you create a fully furnished space?
    A: Absolutely. We can curate a furniture package tailored to your style and space, ensuring a cohesive design that aligns with your vision.